Deleting your Alter account

Last updated: 7 August 2026

This page explains how to delete your account in the Alter mobile app (developed by WEB THEMES DEVELOPMENT LLC), how to delete individual data without closing your account, and what happens to your information afterwards. These instructions apply to every platform the app is distributed on, including Google Play and the App Store.

1. Deleting your account in the app

You can delete your account yourself, without contacting support. The steps depend on the type of account you use.

Business owner

If you registered a business in Alter:

  • Open the Alter app and sign in.
  • Go to More → Settings → Account.
  • Scroll down to the Delete account section.
  • Tap Delete account and confirm in the dialog.
  • Your account and business data are deleted, and you are signed out automatically.

Staff member

If a business owner added you to their team:

  • Open the Alter app and sign in.
  • Go to Profile.
  • Scroll down to the Delete account section.
  • Tap Delete account and confirm in the dialog.
  • Your account is deleted and your staff record at the employer is anonymised.

2. Deleting individual data without deleting your account

If you only need to remove part of your information and keep using Alter, the app has built-in controls for it:

  • Client conversations: open the conversation and choose Delete chat from the actions menu. A single message is removed from the actions menu on that message.
  • Client record: go to Clients → the client → actions menu → Delete. Their notes, tags and contact details are removed together with the record.
  • Bookings: open the booking and choose Delete from the actions menu.
  • Connected channels: go to AI agent → Communication channels → the channel → Disconnect. For Instagram there is a separate option to delete every conversation belonging to that account.
  • Services, products and other catalogues: deleted from their own pages through the actions menu.

Deleting any of these items is irreversible and does not affect your account — you keep using the app as before. If the app has no control for what you need, email us as described below.

3. Requesting data or account deletion by email

If you no longer have access to the app, have already removed it from your device, or could not find the right control in the interface, send us a request by email:

  1. Write to [email protected] with the subject "Alter data deletion" or "Alter account deletion".
  2. Include the phone number the account is registered to, the business name, and what exactly should be deleted — the whole account or specific data.
  3. We will verify ownership of the account and carry out the deletion.

Requests are processed within 30 days of identity confirmation. We never ask for passwords or verification codes — do not share them with anyone.

4. What is deleted and what is kept

The scope of deletion depends on the account type. Business data belongs to the business owner, so deleting a staff account does not affect it.

Data categoryBusiness ownerStaff member
Profile: name, phone number, email, interface languageDeletedDeleted
Business data: clients, bookings, services, inventory, financeDeletedNot affected — owned by the employer
Client conversations and attachments (photos, files, audio)DeletedNot affected
Staff record and completed appointment historyDeleted along with the businessAnonymised: personal data is erased, work history stays with the employer
Push tokens, sessions and authentication tokensDeletedDeleted
Audit log entries and system logsKept in anonymised formKept in anonymised form
Financial and accounting recordsKept where required by lawKept by the employer

5. Retention periods

Once deletion is confirmed, the following periods apply:

  • Primary data is removed from live systems immediately when the request is confirmed.
  • Backups are rotated on a schedule, so data disappears from them within 30 days.
  • Anonymised audit log entries are kept without personal data and cannot be used to identify a user.
  • Financial and accounting records are kept for the period required by the accounting and tax legislation of the Republic of Uzbekistan.

Deletion is irreversible. Neither the account nor the business data can be restored once the request is confirmed — export anything you need beforehand.

6. Contact us

For questions about account deletion and personal data processing:

WEB THEMES DEVELOPMENT LLC

Afrosiyob ko'chasi, 4 A-uy, Mirabad district, Tashkent

Email: [email protected]

Deleting your Alter account — Alter